Shepherd of the Valley Receives High Marks in Resident Satisfaction Survey

The Ohio Department of Aging recently released the scores from a Resident Satisfaction Survey that was conducted last year with those persons living in nursing and assisted living communities.  Shepherd of the Valley is pleased to announce that each one of their nursing and assisted living communities received high scores that are well above the statewide average.  Our Howland nursing community received a score that places them #27 overall in the state of Ohio. 

The survey is done on a biennial basis and captures the satisfaction of nursing and assisted living residents with regards to their quality of care and quality of life. Questions were asked in a one-on-one setting about the direct care staff, ability to make personal choices, activities, social services and administration, therapies, quality of meals, environmental services, and general sentiments towards the communities in which they reside. The survey was devised by the Scripps Gerontology Center at Miami University (Ohio) and the Margaret Blenkner Research Institute of Benjamin Rose in Cleveland, Ohio and was administered by Vital Research, LLC.

 The Shepherd of the Valley campuses that exceeded the statewide average are in Boardman (skilled nursing), Howland (skilled nursing and assisted living), Niles (skilled nursing and assisted living) and Poland (assisted living).